If I pre-pay, can I choose the image I want from on line?
As much as we would like to be able to indulge that, the answer is no.
The prepay option allows us to keep our prices reasonable and deliver to you standardized packages. Besides, we've been "editing to the best pose" for many years, we're good at it.
Do I have to pre-pay, or can I still have my child photographed and order from online?
To best serve everyone, we are asking that you prepay your order using Square payment.We are not accepting any other form of payment. Additional ordering will be available online on a passcode protected site. All photos will be available online after the portraits have been delivered back to the school.
Can I use SQUARE to pre-pay?
Yes you can! Click here! Use SQUARE for all online ordering.
What is a digital Download?
This option allows you to view your child's photos online, choose your favorite pose, and download the file directly to your desktop. This option gives you the freedom to print and share as much as you'd like, where ever you'd like, and the personal usage rights to the image is yours forever (not available for commercial use).
Do I get a class photo with my Digital Download?
No, all additional photos will need to be ordered online. If you pre-pay a package (packages 2-9), then yes! All pre-pay orders come with a 5x7 hard copy of the class photo/composite. These are sent to the school, so inquire with your child's teacher for your copy.
What if I am not satisfied with my prints?
We offer a 30 day money back guarantee from the day of delivery. We will refund or credit you for usage in the gallery (note: online re-order prices are higher than prepaid). We can only offer the like amount in credit). Refunds will be issued if you are unhappy with quality of photo.We are not responsible for clothing, hair, or styling. If you want your child photographed in a certain outfit, make sure to let the photographer know. For inquires about a refund or exchange, and instructions on how to do so, please email japhotoguy@gmail.com
What if I received the wrong package or am missing a page?
If the order you received is different than what you think you ordered, please email japhotoguy@gmail.com to verify that you need different or additional pages.
What if my credit card is declined on a pre-pay transaction?
We no longer take Credit Cards, cash or checks. Ordering is only available online. CLICK HERE to order
In a pre-pay package, what size is a page?
A page is 8x10 inches, and can be configured in multiple ways, for example you can order an 8x10. That same size can also be configured as 205x7, or, 4- 3x5, or, 8 wallets, or a number of other configurations, please see the order for more option.
Does my pre-pay package include a class photo?
Yes, each pre-pay package (packages 2-9) comes with a class photo, class does not come with a digital download. The class photo is NOT one of your selected pages.
When can I see my child's photos online?
Portraits go online here a few weeks after prints have been delivered.
How do I find the password to my child's school gallery?
All school galleries are password protected. To find your school's password, use this formula: the 2 digit month, the first 5 letters of the school’s name and the 2 digit year: (Example: a session done in March 2020, at the Little Bitty School, would be- 03littl20). If you have issues, please email japhotoguy@gmail.com
What should my child wear on picture day?
Avoid solid white or busy patterns. Warm colors, such as reds and oranges, are great for spring portraits. While cool colors, such as blues and purples, work best for fall portraits.
How long will it take to receive my pre-pay order?
All though we get started right away on processing your school, expect about 4-6 weeks for delivery.
Do you photograph siblings?
Yes we do! However, since we have a time constraint, we try and do siblings after we have photographed all individuals, since our set is designed for one subject, rearranging to accommodate a sibling shot just takes longer. Please note, you get ONE class photo per package, so if you buy a package for two siblings that are in different classes, you will NOT receive a class photo for each child. An additional class photo can be purchased for $16.
Can I split my package between two or more children?
No. Each child must have their own sitting. You must purchase separate packages for each child or pose. For example, if you order a two page package, you MAY NOT use one page for two children. You will have to purchase a two page package for each child.
Will there be a make-up day?
Please check with your school. Bigger schools typically have a make-up day, but not always. If you have questions about this, please email japhotoguy@gmail.com.
Can I download the pre-pay envelope?
Yes! Please click here
Can I get photos from a previous season/year?
After many years of hosting 100’s upon 1000’s of student photos, we finally made a decision to drop them from the site. They are still available through an archival search, the only product available for those galleries is a digital download. There is a $25 archival fee.
Schools that we are still working with remain online and all products can be ordered.
Yes! Please feel free to browse our galleries. We keep everything up online for about a year. If there is something you can't find, please email japhotoguy@gmail.com with help accessing your gallery.